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Rapid Response
Visa and Getronics deliver efficiency with CARE
The Visa EU customer service operation deals with thousands of contacts each week from the Visa members. It is staffed by a highly qualified and experienced team of professionals whose first priority is to resolve the issues that arise, rather than simply opening a case and logging a call.
Services
Getronics UK worked with the Visa EU customer service and legal teams to build a new automated system that provides the robustness and flexibility required to enable it to evolve as the business grows and needs develop.
  • Microsoft-based architecture
  • FileNet process and document management
  • Cognos management reporting
  • Storage Area Network with load balancing
Benefits
  • Greater resilience, scalability and flexibility
  • Integration of industry-standard platform
  • Faster resolution of cases
  • Enhanced customer service capabilities
  • A more comprehensive understanding of VISA EU's customer's support needs
Client testimonial
 "We have faster access to all documentation, with less overhead in terms of both space and cost. It has helped us to be more efficient and effective, which means a better service to members and much greater customer satisfaction, even when we are dealing with long-running cases."

Monica Meehan
Vice President
Legal
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07 January 2009 (GMT)