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Technology Transformation Services

The key issues

The drive to reduce costs
Most enterprises are experiencing significant pressure to reduce expenditure and long-term maintenance spend for their ICT investment. CEOs want CIOs to deliver efficient working environments that enable employees to work at their best, but all this has to be done while cutting capital outlay.

Complexity reduces productivity
Many enterprises today have fragmented, multi-vendor ICT infrastructures that have developed over a long period and do not work at optimum levels. These multi-vendor environments are often accompanied by poorly defined areas of responsibility between technology vendors and internal departments, making it difficult to solve problems and implement change.

As a result, complex infrastructures are difficult to manage, maintain and upgrade, making downtime more likely, sapping in-house resources and reducing productivity.

The importance of security
Changes, updates and lapses in patch management can cause security issues that put user data and valuable information at risk. ICT is still growing and the infrastructures of many organisations include mobile technology as well as desktop workplaces. A multi-vendor, multi-application environment is a challenging setting in which to keep data secure.

When is it right to outsource?
Here are five indicators that suggest it might be the right time to get expert help:

  • You are unclear about the true cost of ICT and need to quantify it in order to control costs and meet budget objectives
  • Your organisation is going through a significant transformation, perhaps as the result of an acquisition or divestment
  • You wish to enable new services quickly, perhaps because you are bringing new products to market or want to work more closely with partners
  • You need to make rapid efficiency gains in order to free up investment capital for core business concerns
  • You need to increase or reduce ICT resources and their associated services as your business demands change.
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19 November 2008 (GMT)