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| Technology Transformation Services |
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| | What are RDX and Continually Managed Services? | |
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| An IT environment that always performs at its best means that your people can perform at their best. Getronics RDX and Continually Managed Services can achieve that environment for your business, and make sure it stays that way.
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| Client issues
Clients are facing the challenge of making sure their ICT platforms are consistently up-to-date, responsive and working in optimal condition, and this needs to be done in a cost-efficient manner without impacting productivity or disrupting business. Traditional manual methods of updating platforms can lead to these problems, but ongoing management is essential to achieving and maintaining optimum performance.
Many organisations are turning to specialists as a way to reduce costs so they can focus on their core business. Seeking out expert help entails clear Service Level Agreements and reduces the time, cost and risks associated with the optimisation and maintenance of the ICT environment.
Getronics approach
Using a combination of remote and on-site services, Getronics can manage complex ICT infrastructures of any scale, assuming full responsibility for service availability and quality and providing a single point of contact for the client.
Getronics provides outsourcing solutions and services on a modular packaged basis that can be tailored to clients' business needs. We will assume full responsibility for service availability and quality. Helpdesk services can be provided to end users via telephone, e-mail or the Internet. Remote service delivery is used whenever feasible, and Getronics can also provide on-site services across the world.
Whether the client chooses an outsourced or in-sourced model, Getronics provides remote network and application monitoring to make sure the level of service remains consistent and that any variations are corrected. Unified asset management services can also be implemented across the enterprise to ensure that all hardware and software acquisitions, upgrades and disposals are managed efficiently and cost-effectively.
Getronics is ranked number two worldwide by IDC in network and desktop outsourcing. We offer flexible pricing arrangements including a utility model with a fixed cost per user for pre-defined services.
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